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  • "The balance of power" illustration homepage © Fernando Volkin Togni The balance of powerPost-recession we are entering a world of scarcity that will move the balance of power away from buyers into the hands of suppliers. Organisations that have nurtured customer of 
choice programmes will gain the most, says Rima Evans.
  • Eli Goldratt © Sam Kesteven Finding the 'Herbies' in global service processesBob Lillis says the principles for addressing bottlenecks in manufacturing, as outlined in business book The Goal 30 years ago, are just as valid for the management of global service processes.
  • Beer glasses clinking © Shutterstock Go drink beer with your suppliersFar from being a light-hearted suggestion, this is actually an essential component for securing collaborative working – although not with every supplier, says Jonathan O'Brien.
  • The Queen © iStock Queen approves CIPS Chartered StatusCIPS is now able to offer a new professional status to members, following approval from Her Majesty's Privy Council to recently proposed changes to the CIPS Charter and Bye-Laws.

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September 2014
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